Returns Policy

We want you to love what you ordered — and if the fit isn't right, we make it easy to fix.

7-Day Size Exchange

If your size doesn't fit, message us on WhatsApp or email within 7 days of delivery, and we'll arrange a free size exchange. No forms, no hassle.

Condition for Returns

Items must be unworn, unwashed, and returned with original tags attached. We're unable to accept items that show signs of wear.

How to Start a Return

Contact us at hello@koolkameez.com or via WhatsApp with your order number and the issue — we'll guide you through the next steps.

What's Not Covered

Custom or personalised orders (including the Custom Studio) cannot be returned or exchanged, since they're made specifically for you.