Privacy Policy

Introduction

This Privacy Policy describes how KoolKameez (collectively "KoolKameez, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website www.koolkameez.com (the "Platform"). You may browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data is primarily stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered here, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable service/product terms, and agree to be governed by Indian law including data protection and privacy law. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our platform, services, or otherwise interact with us. This may include information provided during sign-up or use of the Platform, such as your name, address, phone number, email ID, or proof of identity/address. Sensitive data (such as payment instrument information) may be collected with your consent, in accordance with applicable law. You may choose not to provide information by not using a particular feature. We may also collect information related to your transactions on the Platform and with third-party business partners; if a third party collects your data directly, you are governed by their privacy policy, not ours. If you receive a call or email claiming to be from KoolKameez requesting sensitive information like your card PIN or banking password, never provide it — report it immediately to law enforcement.

Usage

We use personal data to provide the services you request, assist with order fulfilment, enhance your experience, resolve disputes, troubleshoot problems, inform you about offers and updates, detect and prevent fraud, enforce our terms, and conduct research and analysis. Where we use your data for marketing, we provide the ability to opt out.

Sharing

We may share your data internally within our group entities and with third parties such as logistics partners and payment processors, as required to provide our services, comply with legal obligations, or prevent fraud. We may disclose data to government or law enforcement agencies where required by law, or in good faith belief that disclosure is necessary to protect rights, property, or safety.

Security Precautions

We adopt reasonable security practices to protect your data from unauthorised access, loss, or misuse, and use secure servers. However, no transmission over the internet can be guaranteed completely secure. Users are responsible for protecting their own login and password records.

Data Deletion & Retention

You may delete your account via your profile settings, or by writing to us at the contact details below. We may delay deletion in the event of pending grievances, claims, or shipments. We retain personal data only as long as necessary for the purpose it was collected, or as required by law, and may retain anonymised data for analytical purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionality provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, and processing of your data as described in this Policy. You may withdraw consent at any time by writing to the Grievance Officer below with the subject "Withdrawal of consent for processing personal data." Withdrawal is not retrospective and may affect our ability to provide certain services. We may update this Privacy Policy from time to time and will notify you of significant changes as required by law.

Grievance Officer

Name: Ankit Patel
Designation: Owner
Company: KoolKameez, Ahmedabad
Contact: 8780888635 / hello@koolkameez.com
Availability: Monday – Friday, 9:00 – 18:00